In order to ensure greater dynamism in the provision of financial services to investors, it is necessary to preserve their confidence in the functioning of markets. Investor confidence is one of the cornerstones of the gearing of financial markets.
In order to reinforce this trust and facilitate the dealings with our clients, Gesiuris Asset Management has a Customer Service department to whom you can contact if you wish to send us a complaint or claim. You have the Customer Complaint Form that you must fill in and send to the Customer Service Department at the postal address of Gesiuris (Rambla Catalunya, 38, 9a planta. 08007 Barcelona) or by e-mail to email@example.com. For more information, we offer you the Regulations for the defence of the client.
If you send us a complaint or claim, Gesiuris will send you a resolution within two months of its presentation.
In the event of non-conformity with the Resolution adopted, or if a period of two months has elapsed since the presentation of the claim without having received a reply, the client may contact the CNMV INVESTOR ATTENTION OFFICE:
Telephone: 902 149 200
In the Order ECO/734/2004, of 11 March, you can find the current legislation on investor defence.
We are at your disposal for any query, doubt or problem you may have.