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Customer Protection

In order to ensure greater dynamism in the provision of financial services to investors, it is necessary to preserve their confidence in the functioning of markets. Investor confidence is one of the cornerstones of the gearing of financial markets.

In order to bolster this trust and facilitate the dealings with our clients, Gesiuris Asset Management has a Customer Services department you can contact if you wish to send us a complaint or claim. There is a Customer Complaint Form that you must fill in and send to the Customer Service Department at Gesiuris’ postal address (Rambla Catalunya, 38, 9a planta. 08007 Barcelona) or by e-mail to atencionalcliente@gesiuris.com. For more information, please consult consumer protection regulations.

If you send us a complaint or claim, Gesiuris will send you a resolution within two months of receipt of the complaint.

In the event of non-conformity with the resolution adopted, or if a period of two months has elapsed since the presentation of the claim without having received a reply, the client may contact the CNMV INVESTOR ATTENTION OFFICE:
(https://www.cnmv.es/Portal/Utilidades/Contacto.aspx)

Telephone: 902 149 200

Edison, 4

28006 Madrid

In the Order ECO/734/2004, of 11 March, you can find the current legislation on investor protection.

We are at your disposal for any query, doubt or problem you may have.